Success Story #3

Increasing manager efficiency and employee satisfaction with a coaching clinic for leaders

Problem:

Managers at a multi-branch ambulatory medical network were feeling overwhelmed and unsatisfied due to multiple simultaneous organizational initiatives, including a new technology system and new operational process and customer service initiatives.

TEAMsmarts solution:

A vice president wanted to minimize managers’ sense of burden and simultaneously increase their delegation skills so they could more effectively manage the increasing workload. TEAMsmarts conducted a coaching clinic for all associated managers.

Results:

• 4.9 out of 5 rating for meeting program objectives
• 5.0 out of 5 recommendation rating for other leaders in the organization
• 4.6 out of 5 effectiveness rating in empowering participants to implement training tactics and models

Participant comments:

“This clinic should be extended to upper management staff of our organization. Facilitator was terrific.“

“[TEAMsmarts was] a pleasure to work with. Makes it easy to participate.”