Success Story #2

Building employee commitment and increasing skills with a train-the-trainer program

Problem:

An internal information technology department split off from its parent organization to become an independent consulting firm. New processes and reporting structures were being launched as part of the transformation.

TEAMsmarts solution:

Working with the firm, TEAMsmarts identified the 2 core changes employees faced – the new processes themselves and the new roles being assumed. Since management wanted to deliver the training themselves to show their commitment to the organizational changes, TEAMsmarts created a train-the-trainer program, complete with facilitators’ guides, training slides, and participant workbooks.

Results:

• 60% participation rate within the organization
• 88% overall participant satisfaction with training
• Second training phase requested for the remainder of the organization

“Thank you for all your help with the FlexTeams Program.
[My co-facilitator] and I were like Fred Astaire and Ginger Rogers…and the proof is in our evaluations. We could not do it without your hard work, coaching, and professional workbooks.”
- Mony Weschler, Director, Emerging Health Information Technology

“[TEAMsmarts] has been a valuable asset to our organizational transformation team. From providing sage guidance to developing enterprise training programs, [Lydia’s] contribution always hits the mark. She’s great at capturing the essence of our thinking and turning that into clear, vibrant material…Lydia’s understanding of the human spirit makes her a potent facilitator and coach.”
- David Fletcher, Director, Emerging Health Information Technology